Roles and responsibilities
We're looking for smart, driven software professional to join our IMS department, which supports management and production tools. Support includes SaaS solutions, MS Project Server, MS Excel, Intranet, RDMS, and various CMS systems. Working from our Mumbai offices, you will be part of a global team with the IMS department.
You will contribute to the wider team by tackling clearly defined development and support tasks that arise locally as well as remotely.
Needs to Do:
Provide software support via telephone, email, and remote control and in person.
Track issues, tasks, and changes through a ticketing system.
Ensure that employees are kept up to date with progress and answer queries related to the supported tools
Produce technical and user documentation for the tools that the team supports and/or develops
Ensure compliance with global standard in usage and act as the IMS point of contact in Mumbai.
Lead in rolling out new solutions and regular updates to the site
Needs to Have:
7+ years of hands-on software support role
Demonstrable knowledge of C# and Visual Basic.NET/VBA
Hands-on experience in working on scripts and command line applications
Understanding of RDBMS - SQL Server, Postgres and/or MySQL
Previous experience supporting CRM/ CMS/ERP systems
Knowledge of SDLC and/or Agile methodology
Previous experience of working in a customer-facing environment.
Experience of Windows operating systems and Microsoft software
Familiarity with version control (preferably with Git) and ticketing systems
Needs to Be:
A strong communicator - both verbal and written
Able to work autonomously and within a team.
Good time management and priority handling.
Excellent organizational and housekeeping skills
Able to interact confidently with both technical and non-technical staff.
022 4209 5000
Offerd SalaryINR20,000 - INR30,000
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