Helpdesk Coordinator

Job Overview
Job Description:   Ensuring day to day support to our users by:   - Responsible for answering, commenting and replying to helpdesk queries. - Ability to understanding the queries at the first level and the Product level. - Responding to online and offline queries. - Product demonstration and installation at clients site via remote access.   To ensure smooth roll outs to ensure any new communication or roll out is smoothly communicated to customers. All users need to be communicated via e-mails and a physical copy. Process note and client note to be duly communicated and confirmed. Product and content training - To continuously engage and train customers by pre-empting what he may require and proactively guide him to encourage usage. Provide inputs for product and service improvisation- Helpdesk needs to be actively involved in value chain and work towards information inflow (feedback) from customer end to the organization for better delivery of service and help in product development. Managing relationship and exploring new business opportunities. Providing technical support to the user with the help of Tech Support. Maintaining call MIS and updating them on live basis.   Working Hours:   6:30 A.M. to 8:00 P.M. Monday - Friday (2 Shifts available) Saturday - 8:45 A.M. to 5:00 P.M   Candidate Profile:   1. Candidate with excellent communication skills. Added advantage is they know the local language. 2. Graduate with Customer support 2 to 3 yrs of experience. 3. MBA with 1 to 2 years of experience, preferably technical.     Contact PersonSamip Patil Phone Number02266190130
Job Detail
  • Offerd Salary₹20,000 - ₹30,000
  • Career LevelOfficer
  • Experience2 Years
  • GenderMale / Female
  • INDUSTRYFinance
  • QualificationBachelor Degree
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