NTT Global Networks >> LEAD NETWORK SECURITY ENGINEER

ProBiz Advisor
  • Post Date: June 21, 2019
  • Apply Before: March 30, 2020
  • Applications 0
  • Views 25
Job Overview

JOB DESCRIPTION


Job Title

Lead Engineer - Security Operations


Reporting

Manager - Security Operations


Department

Engineering and Operations


Job Type

Full Time


Location

Mumbai


Shift

Rotational Shift 


1. PRE-REQUISITES

Strong technical and subject matter expertise in at least four or more of the following security specialties:

Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet

VPN - IPSEC, SSL VPN: Juniper, F5, Cisco

Content Filtering: Bluecoat, Websense, McAfee, Iron Port

IPS: Juniper, Tipping Point, McAfee, Palo Alto

Unified Thread Management (UTM)

SIEM/SIM products

AAA services: ACS, Radius, RSA

Wan Accelerators: Riverbed, Juniper

Load Balancers: F5 BigIP LTM/GTM, Juniper

Network Security (multi-vendor) experience

Working knowledge and hands-on experience on Linux/Unix OS is desirable

Customer service experience preferably in a Global Operations center environment

Ticketing system knowledge

Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts

Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements

Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain

Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first

Aptitude and desire to learn advanced Network Security services

Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management

Hands-on experience on Vulnerability Scanning, Penetration Testing Tools

Exceptional documentation and communication skills

Ability to thrive in a fast paced, multi-cultural, customer-oriented environment

MS Office proficiency 


2. RESPONSIBILITIES

Incident Resolution

Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations

Queue Management - keep a watch on queue and assign tickets

Service Request - working on request for changes as per client requirements

Perform the minor/major changes as per defined SoC process and work instructions

Be a Subject Matter Expert (SME) on a few products

Create Standard Operation Procedure

Attend client calls and other technical meetings

Assist in creation of Root Cause analysis (RCA)

Security Performance Tuning

Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents

Review code upgrade and test implement before rolling on to production

Review documentation

Recognize successful intrusions and compromises through review and analysis of relevant event detail information

Review and update ROE on yearly basis

Other Functions

Work with hardware/software vendors to resolve problems

Coordinate shifts and exchange handoff between various shifts

Cross-train and mentor juniors

Participate in various network and security related projects

Perform other duties as assigned

Any additional task given to the incumbent from time-to-time based on business needs 


3. TRAINING AND CERTIFICATION REQUIRED

CCNA, CCSA/SE, CCSP, CCIE, JNCIS-SEC, JNCIS-FWV, JNCIS-SSL, CEH 


4. EXPERIENCE

Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment 


5. EDUCATION

Bachelor in Engineering - Computers / Electronics / Communication or related field

Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience 


6. TECHNICAL AND OTHER SKILLS

Knowledge of ITIL, ISO27K will be beneficial



Contact No:

022 4375 9100

Job Detail
  • Offerd Salary₹20,000 - ₹30,000
  • Career LevelOfficer
  • Experience5 Years
  • GenderMale / Female
  • INDUSTRYDevelopment
  • QualificationCertificate
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